Type of vehicle

When scheduling an "Airport Transfer," it is the customer's obligation to make sure they order the appropriate vehicle type in order to accommodate the required number of passengers and luggage. If the car you initially selected isn't available, we have the right to give you an upgraded model instead.

Prices

The listed prices are determined by factoring in the time, distance, and number of passengers travelling on a certain trip. Please be aware that supplementary services like "Meet and Greet" and additional pick-ups and drop-offs may incur additional charges.

Phone Bookings

Our staff makes certain that accuracy is upheld when you make a phone reservation for a "Airport Transfer." It is the customer's responsibility to make sure that the data they are providing to us is true and correct. Nor will we be liable for any inaccurate information supplied by a third party.

Booking Confirmations

You will receive a confirmation email with all the travel-related details provided to us when you place an online or phone reservation for a "Airport Transfer." It is your duty to verify that the data you have provided to us is accurate. The driver's phone number will be included in another email you will receive after we assign a driver for your trip. Kindly print this page.

Payments

Payments can be made by the following methods

1. We accept all major credit and debit cards. Please, no cash or checks.
2. Please be aware that there may be an extra fee for any reservations made with a debit or credit card. Any reservations made using a debit or credit card are subject to verification in order to avoid fraud, thus the customer may be required to present identification as evidence of identity in addition to the card used to make the reservation.

Waiting Time Charges

We don't charge for the first hour following landing for pick-ups from any airport. Regardless of the reason, any additional waiting time will be billed at the rate of £20 per hour pro rata. The first five minutes after the actual booking time are free of charge for pick-ups from homes, hotels, workplaces, and other locations. Regardless of the reason, any additional waiting time will be billed at £20 per hour pro rata beginning in the first minute rather than the sixth. These fees are not applicable to flight delays. If our driver is running late for the pick-up, we will reimburse you for the time you spent waiting at the airport (in the arrivals hall). These exclude any unforeseen circumstances such as really bad weather, road closures, strikes or any similar activities where our driver is not in a position to reach.

Cancellation Policy

All the bookings can be cancelled free of charge with a minimum of 24 hours’ notice. However, there will be a £10 or 10% (whichever is greater) admin fee charged. Any cancellations made within 24 hours of the pickup time will not be refunded.

Missed Flights

Will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. Contact us as soon as possible on sales@premiumairporttransfers.co.uk. If you fail to inform us, this will result in no refund.

No Show

A passenger is considered a "no show" if they do not show up for the scheduled pick-up time and do not inform the driver or the customer service department. This covers reservations made from residences, workplaces, hotels, or any other private address. When a passenger is picked up from an airport, it will be deemed a "no show" if they do not meet the driver within 1.5 hours of the flight landing time and do not contact the driver or the customer service team to inquire about the status of their trip. Nonetheless, standard waiting time fees will be incurred if the traveller is running late but still manages to get in touch. Additionally, reservations made for incorrect times or dates will be regarded as non-shows. Please be aware that credit or debit card payments for reservations made in the event of a no-show will not be reimbursed.

Driver unable to turn up.

If the driver is unable to appear at the designated pick-up location due to unforeseen circumstances like a car breakdown or accident, we will make every effort to arrange for a replacement vehicle for you. However, given the current situation, we are unable to guarantee this, and your booking will be fully refunded.

Re-booking Policy

Clients have the option to reschedule their trip via phone, email, or online. The email confirming your reservation will be sent to you right away. All reservations must be made through the mediums mentioned above as the drivers by law are not permitted to accept direct reservations.

Hygiene Policy

If the vehicle's hygiene is neglected, posing a risk to one's health, the passenger or client will be liable for the whole valet fee. To prevent any further fees, please make sure the car is kept clean and in order.

Additional Drop offs and Pick ups

There will be a minimum charge of £5 for additional drops and pickups, or a price based on the distance travelled, whichever is higher.

Additional Passengers and Luggage

With the Premium Airport Transfers' approval, additional passengers and luggage may be added as long as the vehicle's capacity isn't exceeded.

Amendment Policy

If a customer made their reservation online in the first place, they can amend it by phone, email, or online. (Please take note that the client must be registered on the website and that any changes must be made with a minimum of 12 hours' notice). It is highly advised that you make any changes over the phone or via email. An email confirming the updated details will be sent to you. No amendments must be made with the driver directly in any case.

Toll Charges

Toll fees are not included in any bookings made over the phone or in the online "Quote Me" option. Consequently, if necessary, the driver will request payment from the passenger or allow them to use a credit or debit card at their convenience.

Routes

The driver has the right to select the most practical route to a location, taking into account factors such as traffic, detours, time, road closures, etc.

Private Flight Airport Pickups.

The driver will only arrive at the time scheduled by the customer for the pickup of all private flights from the airports; any additional delays will incur fees.

Liabilities

Premium Airport Transfers rejects any liability for any missed flights, severe traffic jams, closed roads, mishaps, malfunctions, severe weather, or unanticipated events. If the customers schedule a different mode of transportation and do not wait for their driver, the company will not be held accountable. In this instance, a refund will not be issued. Please give yourself sufficient time to reach your destination. We rely on our customers to provide us with their pick-up location "IN THE UK." Premium Airport Transfers may use outside companies in addition to its own fleet of vehicles.

Surcharges

A 50% surcharge will apply on December 25, December 26, December 31, and January 1. If there is a natural disaster, like a flood, landslip, snowstorm, or other severe weather, you will be informed of the additional amount during the booking process.

Terms and Conditions for all Corporate Account Customers.
1. General

1.1 For the duration of this Agreement, the terms and conditions stated herein will govern the relationship between the Company and the party whose name and address are listed on the Account Application Form (referred to as "the Customer"). All other terms, warranties, and/or conditions implied by statute and/or common law are hereby expressly excluded to the fullest extent permitted by law.

2. Charges

2.1 The payable charges for the Services shall be at the rate specified in the Company’s schedule of charges in force.

3. Alterations to the Terms and Conditions

3.1 Without affecting the generality of the aforementioned, the Company reserves the right to modify the Travel Charges and to modify these terms and conditions at its own discretion after providing the Customer with appropriate notice. Any representations, changes, or additions to these terms and conditions, as well as any warranty made by someone claiming to act on behalf of the company, will not be enforceable unless verified in writing by an authorised officer of the company.

4. Payment for Services

4.1 This agreement requires that bills be paid in full within 21 days of the date they are issued. Any unpaid invoices will become instantly due and payable if they are not paid within the allotted 21 days.

4.2 For whatever reason, the Customer shall not be permitted to withhold payment of any sum owed to the Company; particularly, the Customer shall not be permitted to do so in the event that the Customer is in disagreement with the Company and/or has a claim for payment or other compensation over the Services.

4.3 Without affecting the Company's rights under this agreement, any money owed to the Company for the provision of the Services that is not paid by the deadline will accrue interest at the rate of 3% per month on the remaining amount owed until the Company receives payment for the Services.

5. Security Corporate Account Number

5.1 A secure corporate account number will be provided to the customer, and it is required to be mentioned on all reservations. Notwithstanding the foregoing, the Company disclaims all liability in the event that unauthorised individuals or entities utilise secure corporate account numbers for unauthorised activities.

6. Invoice Limit

6.1 The Company may place a cap on the total amount that may be owed on an account at any given time when the Customer opens an account with the Company. In the case that this cap is exceeded, the firm reserves the right, at its sole discretion, to refuse to offer the Services.

7. Insurance

7.1 The customer is advised to obtain any insurance they feel necessary for the company to carry their goods and/or property, as the company does not have insurance for any kind of goods or property that is in transit (for the purposes of this clause, in transit means from the time the customer collects the goods or property until and including delivery).

8. Limitations and Exclusions

8.1 The Company shall not undertake the carriage or delivery of:-

8.1.1 Any products or assets (of any kind) that have a higher intrinsic value than £100
8.1.2 Any items or property that are prohibited from being in possession under current English law, or that are dangerous, combustible, explosive, or toxic in any way
8.1.3 Currency or securities of any kind, including cash, bankers’ draughts, bonds, share certificates, and antiques or Jewellery of any kind or value
8.1.4 Any products or property that could deteriorate while in transit, regardless of kind. If the Company undertakes the Service in relation to such goods or property without first having explicitly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same, however arising, unless the Customer has expressly notified the Company prior and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the item on such terms and conditions as the Company may reasonably require.

8.2 If the Company determines that it is appropriate to do so, it may destroy or dispose of the goods or property mentioned in clauses 8.1.3 and 8.1.4 in any way it sees fit. If the Company receives money from the Customer for such destruction or disposal, it must account to the Customer for any amount that exceeds the costs incurred by the Company in disposing of or destroying the goods or property.

8.3 Notwithstanding the terms of section 8.1, the Company shall never be held accountable, either directly or indirectly, for:

8.3.1 Any action or inaction on the customer's end.
8.3.2 Breakdown, accident, bad weather circumstances.
8.3.3 Inadequate or inappropriate product packaging, or inaccurate or subpar labelling or directions given
8.3.4 Any provision, action, or situation outside the company's control, such as, but not limited to, labour disputes, strikes, lockouts (official or not), government regulations, legal restrictions, embargoes, fire, flood, acts of God, hostilities (whether or not a war is declared), civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition, or destruction of property on the order of, or in the name of, any government or public local authority.)

8.4 Notwithstanding the generality and significance of the aforementioned provisions of this clause 8, the Company's liability for each delivery or courier service it undertakes, regardless of how it arises, whether direct or indirect, and including, but not limited to, liability resulting from the Company's actions, inaction, or negligence, as well as liability arising otherwise, shall in any case be limited to the lesser of:

8.4.1 The intrinsic value of the items or assets included in the delivery

8.5 The paragraphs 8.2, 8.3, 8.4, and 10.1 only cover liability for loss or damage to property or goods; they do not include liability for physical harm or death.

9. Delivery

9.1 The Company will make every effort to deliver the Customer and the Customer's property or goods on time; however, time of delivery is never guaranteed, and unless a Director of a Company specifically agrees in writing, the Company makes no guarantee that the Customer or the Customer's property or goods will be delivered within the Customer's specified time period (if any) or within any time period stated by the Company. 9.2 The Company retains the right to charge the Customer for any and all charges and expenses involved in delivering the Customer or the Customer's goods or property, as well as any expenditures or storage of the goods or property, should the Company be unable to do so for any reason.

10. Claims

10.1 In addition to the aforementioned provisions of this Agreement, the Company shall not, under any circumstances, be liable for any loss or damage, including but not limited to liability resulting from the acts, omissions, or negligence of the Company, its employees, or its agents, or from any other cause whatsoever, unless the Customer has notified the Company, within 15 working days of the date on which the same occurred, of the nature and extent of such loss or damage.

11. Lien

11.1 In the event that the Customer's goods and/or property are not paid in full or have outstanding invoices, the Company reserves the right to exercise a lien over such goods and/or property, without affecting its rights under this agreement or otherwise.

12. Resolution of Disputes and Governing Law

12.1 The parties herein agree to submit to the sole jurisdiction of the English and Welsh courts.

13. Termination

13.1 Either party may end this Agreement by giving the other one month's written notice of termination. 13.1 The Company may, without limiting its other rights, terminate this Agreement, suspend the provision of the Services, or suspend the Customer's account facility immediately and without notice in the event that the Customer violates any of the terms and/or conditions of this Agreement.

14. ENTIRE AGREEMENT

14.1 Any prior oral or written agreements, understandings, or arrangements between the parties are superseded by this agreement, which contains all of the terms agreed upon by the parties regarding the subject matter hereof. Unless specifically stated in this agreement, no representation, undertaking, or promise shall be deemed to have been given or implied from anything said or written prior to this agreement.

15. Notices

15.1 Any notice that any party is required to make to the other under the terms of this agreement will be deemed sufficiently served if it is left at, or if it is sent to the party to be served by telefax, telex, registered post, or documented delivery service with payment. It will be considered served when it is left or transmitted by telefax or telex, or in the case of posting, 24 hours after the same was sent. Its address as specified in this Agreement, or any other address it may inform for such purpose. To demonstrate service by post, one need only demonstrate that the correspondence was placed within an envelope that was properly mailed in compliance with this provision.

16. Waiver

16.1 No term of this Agreement or right arising therefrom shall be construed as waived by the Company, and its failure to enforce or exercise any right arising therefrom at any time or for any period of time shall not be interpreted as such. Nor shall such forbearance, indulgence, or failure affect the Company's right to enforce or exercise such right at a later date.

17. Credit and Debit Card Booking Fee & Additional Charges

When a customer makes a reservation, the price they are given is determined by the journey they specify (the Original Journey). If the customer plans to pay with a credit or debit card, this price will also include the booking charge and VAT. Any alteration or departure from the Original Journey as stated at the time of booking may result in additional costs for the Company, which it reserves the right to charge the Customer for.

In the event of any variations or deviations from the Original Journey, which shall include, without limitation, the forms of variation or deviation set out below, such additional charges shall be applied, based on the Company's current charging scale, which can be made available to the Customer upon request, at the sole discretion of the Company.

The conduct of all passengers will be the responsibility of the Customer, who will also be liable for any loss or damage the passenger(s) may cause to the vehicle or any other property owned by the Company, including (but not limited to) cleaning expenses in the event that the car is spilled upon or becomes dirty.

Should the reservation be cancelled when the car arrives to pick up the customer or any passengers, the customer will be responsible for paying the company's cancellation fee. The Company's current cancellation charge rate, which can be obtained upon request, determines any fees associated with cancellations.

When the customer makes the reservation, they must be prepared to pick up themselves, any passengers, their luggage, and any personal belongings at the time specified. When the Company picks up the Customer and passenger(s), it will allow five minutes for loading or waiting. For the avoidance of doubt, the Company reserves the right to charge the Customer for the entire loading/waiting period (which includes the first five minutes) if all Customers have not boarded the vehicle within the allotted five minutes.

When it comes to airport collections, the company will give customers sixty minutes for loading and waiting (beginning from the last known estimated arrival time). Following the 60 minutes, the Company retains the right to bill the Customer for the waiting and loading time. When collections are made from airports, seaports, or domestic and international train terminals, the customer will also be responsible for paying all parking fees.

The Company may impose additional fees at its then-current charge rate, which is available upon request, if the Customer requests that it make any alternate pick-ups or collections of passengers or goods from other locations during the Original Journey, drop-off any passengers at locations other than those mentioned in the Original Journey, or take any diversion from the Original Journey route that was specified at the time of booking.

If the Customer needs a vehicle to accommodate more than four passengers and did not specify this when booking the Original Journey, the Company may charge additional fees at its standard rates at that time. These fees are available upon request for the use of a larger vehicle or the transportation of more passengers than four.

This is not a complete list of all the things that could be charged to the customer on top of the initial quote given when the original journey was booked. If the customer did not specify any of the above-mentioned items or variations at the time of booking, the company reserves the right to charge extra.